8kW Samsung Gen6 – EHS R32 Monobloc Heat Pump

Detailed Delivery Information

• Cost (UK Mainland): FREE next working day delivery on orders over £69

• Delivery Timeframe (UK Mainland): Next working day

• Order Cut-off for Next Day: Monday 9:00 AM – Thursday 2:00 PM

• Saturday Delivery: Available for UK mainland orders placed up to 2:00 PM Friday and can be selected at checkout

• Collection from Congleton: Available Monday to Friday, 9:00 AM – 5:00 PM; choose this option at checkout

• Ireland Delivery (Northern Ireland & Republic of Ireland): 2–4 working days (cost varies)

• Signature Required: Yes — someone aged 18+ must be available, or you can tell us where to leave the delivery if it’s a safe place. If you choose this option, you accept responsibility for the parcel once delivery is confirmed.

• Site Access Limitations: Please inform us in advance to avoid delays or re-delivery fees

• Additional Delivery Time: Some UK postcodes (e.g., Scottish Highlands) may require extra delivery time

✅ Free Next-Day UK Mainland Delivery

We offer FREE next working day delivery to all UK mainland addresses on orders over £69.

🟢 To qualify:

• Order between Monday 9:00 AM and Thursday 2:00 PM for next working day delivery

• Orders placed after 2:00 PM Thursday or over the weekend are processed on Monday

• Saturday delivery is available for orders placed up to 2:00 PM Friday and can be selected at checkout

❗ Next-day service applies to UK mainland only. See below for delivery to Ireland.
Please note: Some remote UK postcodes, such as in the Scottish Highlands, may experience longer delivery times.

✅ Delivery to Northern Ireland & Republic of Ireland

We deliver to both Northern Ireland and the Republic of Ireland via tracked courier service.

• • Estimated delivery: 2–4 working days

  • Signature required, or you can provide instructions for the courier to leave the parcel in a safe place.

❗ Please note: If you choose to have the delivery left in a safe place, you accept responsibility for the parcel once delivery has been confirmed by the courier.

✅ Collection from Congleton

Prefer to pick up your order? Collections are available Monday to Friday, 9:00 AM – 5:00 PM from our warehouse in Congleton and can be selected during checkout.

Receiving Your Order

We want your order to arrive in perfect condition. Here’s what to do:

✔️ Watch for your dispatch confirmation email
✔️ Make sure someone 18+ is available to sign, or provide safe place instructions
✔️ Inspect items immediately upon arrival

❗ Important:
Report missing or damaged items within 48 hours
Keep all original packaging until your order is checked and confirmed

Site Access & Delivery Restrictions

Some locations may have delivery challenges (e.g., gated roads, restricted access, limited parking).

• Please inform us in advance of any known access issues

• Failure to do so could result in delays or redelivery fees

✅ Need Help?

We're here to assist with anything from delivery tracking to product advice.

📧 Email: info@tfhw.co.uk
📞 Phone: 020 333 67 444
🏢 Address:
The Floor Heating Warehouse Ltd
Unit B Radnor Business Park
Back Lane, Congleton
Cheshire CW12 4XJ